1. Our Commitment Against Spam

NeuroMail is built exclusively for permission-based email marketing. This means every email sent through our platform must go to people who have voluntarily agreed to receive communications from the sender.

We maintain this standard not just because the law requires it, but because it's the right way to do email marketing. Spam harms recipients, damages sender reputations, and degrades the entire email ecosystem.

2. What Counts as Spam

On NeuroMail, the following are considered spam and are strictly prohibited:

• Sending emails to people who did not explicitly opt in to receive your communications
• Importing or using purchased, rented, harvested, or scraped email lists
• Sending unsolicited bulk email (UBE) to any number of recipients
• Disguising the origin, sender identity, or subject of an email
• Sending emails with misleading subject lines unrelated to the content
• Re-subscribing contacts who have previously unsubscribed
• Sending to role-based addresses (e.g., info@, admin@, noreply@) without direct consent
• Using co-registration lists or third-party list sharing without verified consent from each recipient

3. How We Enforce This

NeuroMail uses multiple layers of technical enforcement to prevent spam from being sent through our platform:

AWS SES Delivery Infrastructure

All emails are sent via Amazon Simple Email Service (AWS SES). AWS independently monitors sending behavior and enforces its own anti-spam policies. Accounts that generate high bounce rates, spam complaints, or other abuse signals are automatically flagged.

Pre-Send Spam Analysis

Every campaign is analyzed before delivery using our built-in spam detection engine. Campaigns are scored 0–100 and blocked automatically if the score reaches 80 or above. This catches:

• Spam trigger words and deceptive phrases
• Excessive capitalization or punctuation patterns
• Missing or broken unsubscribe links
• Suspicious or known-malicious URLs
• Content patterns associated with phishing or fraud

Engagement Monitoring

Our AI continuously monitors engagement metrics across all accounts. Accounts with abnormally low open rates, high bounce rates, or elevated spam complaint rates trigger automated review. Accounts showing patterns consistent with spam campaigns are suspended pending investigation.

Automatic Unsubscribe Enforcement

Every email sent through NeuroMail automatically includes a functional unsubscribe link. When a recipient unsubscribes, they are immediately and permanently removed from future campaigns — this cannot be overridden by the sender.

4. Your Obligations as a Sender

By using NeuroMail, you agree to the following requirements for every campaign you send:

Consent Requirements

• You must have explicit, verifiable consent from every contact before emailing them
• Consent must have been given specifically to receive communications from you (not generic third-party consent)
• You should be able to identify when and how each contact opted in if asked
• Consent obtained through deceptive means does not count

List Hygiene Requirements

• Remove bounced email addresses promptly after they bounce
• Honor all unsubscribe requests immediately and permanently
• Never re-add a contact who has unsubscribed
• Remove contacts who show no engagement over extended periods
• Keep your bounce rate below 5% and complaint rate below 0.1%

Content Requirements

• Subject lines must accurately reflect the email content
• Your sender name must be recognizable to the recipient
• Every email must identify who is sending it
• Commercial emails must include your physical mailing address (CAN-SPAM)
• Do not use deceptive or misleading content of any kind

5. Violations and Consequences

The severity of enforcement depends on the nature of the violation:

Violation	Action
Sending to purchased or scraped lists	IMMEDIATE TERMINATION
Bounce rate exceeding 10%	ACCOUNT SUSPENDED
Spam complaint rate exceeding 0.3%	ACCOUNT SUSPENDED
Sending phishing, malware, or fraudulent content	IMMEDIATE TERMINATION
Re-subscribing opted-out contacts	ACCOUNT SUSPENDED
Misleading subject lines or sender identity	WARNING → SUSPENSION
Bounce rate between 5–10%	WARNING ISSUED
Spam score 80+ on submitted campaign	CAMPAIGN BLOCKED

Accounts terminated for spam violations are not eligible for refunds. Repeat offenders may be permanently banned from the platform.

6. Legal Compliance

NeuroMail enforces compliance with major international email laws. As a sender, you are also legally responsible for compliance in your jurisdiction.

CAN-SPAM Act (United States)

• Accurate "From" name and email address in every message
• Honest, non-deceptive subject lines
• A clear and conspicuous unsubscribe mechanism (automatically included)
• Unsubscribe requests honored within 10 business days
• Physical postal address included in commercial emails

GDPR (European Union)

• Explicit, freely given, specific, informed, and unambiguous consent required
• Right to access, correct, and delete personal data honored
• Records of consent maintained by the sender
• Processing only for the purpose for which consent was granted

CASL (Canada)

• Express or implied consent required before sending commercial electronic messages
• Sender identification and contact information required in every message
• Clear and functioning unsubscribe mechanism included

7. Reporting Spam or Abuse

If you have received unwanted email from someone using NeuroMail, or if you believe a NeuroMail user is violating this policy, please report it immediately. We take every report seriously and investigate all complaints.

When reporting, please include:

• Full email headers from the message you received
• The email address that sent the message
• A brief description of why you believe it is spam or abusive
• Whether you ever opted in to receive communications from this sender

8. Questions About This Policy

If you have questions about this Anti-Spam Policy, our enforcement practices, or whether a specific use case is permitted, contact us before sending:

• General inquiries: support@neuromail.app
• Response time: Within 24 hours on business days

This policy is incorporated by reference into NeuroMail's Terms of Service. Violations of this policy are violations of your agreement with NeuroMail.