Our Commitment

At NeuroMail, we want you to be completely satisfied with our service. As part of our commitment to transparency, our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles all customer service inquiries regarding payments and returns.

14-Day Money-Back Guarantee

Refund Eligibility

We provide a straightforward refund process to ensure the best experience for our users:

• Refund requests are accepted within 14 days of any purchase date.
• This policy applies to initial subscriptions and subscription renewals to ensure full compliance with global consumer rights.
• Refunds are processed back to the original payment method used through Paddle.

How to Request a Refund

Step-by-Step Process

Requesting a refund is simple and can be done via our team or our payment partner:

1. Email us: Send a request to support@neuromail.app.
2. Contact Paddle: You can also reach out to Paddle Support directly at paddle.net.
3. Confirmation: We will confirm the processing of your refund via email.
4. Completion: Funds are typically returned within 5-10 business days.

Cancellation vs. Refund

Canceling Your Subscription

You may cancel your subscription at any time to prevent future charges:

• Cancellation: Stops future billing; access remains until the end of the current period.
• Refund: Returns the current payment and terminates premium access immediately.

To cancel, simply visit your Profile Settings and click "Cancel Subscription". For a refund, please follow the steps in the section above within the 14-day window.

Refund Timeline

Processing Time

Legal Compliance

This policy is designed to comply with global standards, including the EU Consumer Rights Directive and Paddle's merchant requirements. We aim to ensure that your rights as a consumer are fully protected while using NeuroMail.