1. Introduction

NeuroMail we is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our email marketing platform.

2. Information We Collect

2.1 Account Information

When you register for NeuroMail, we collect:

• First and last name
• Email address
• Phone number (optional)
• Password (encrypted and never stored in plain text)

2.2 Contact Data

You upload contact lists containing email addresses and optional information (names, phone numbers). You are responsible for having proper consent to use this data.

2.3 Campaign Data

We store your email campaigns including:

• Email content (HTML and text)
• Subject lines
• Send times and schedules
• Campaign analytics (opens, clicks, bounces)

2.4 Usage Data

We automatically collect:

• Login activity and session data
• IP addresses (for security)
• Browser type and device information
• Features used within the platform

3. How We Use Your Information

We use collected information to:

• Provide the service: Send emails, track analytics, and deliver all platform features
• AI optimization: Train AI models to predict optimal send times and improve engagement scores
• Spam prevention: Analyze content to detect spam before sending
• Security: Detect fraud, abuse, and unauthorized access
• Support: Respond to your questions and troubleshoot issues
• Service updates: Send important platform announcements and security alerts

4. AI and Machine Learning

NeuroMail uses AI to:

• Predict optimal email send times for each contact
• Calculate engagement scores (0-100)
• Detect spam content before sending
• Generate email content via Google Gemini AI

All AI processing uses aggregated, anonymized data. We never share individual contact information with third parties.

5. Data Sharing

5.1 Third-Party Services

We use trusted service providers:

• AWS SES: Email delivery infrastructure
• Google Gemini: AI content generation (no personal data shared)
• Paddle: Payment processing (they handle billing securely)

5.2 We Never Sell Your Data

We do not sell, rent, or trade your personal information or contact lists to anyone. Ever.

5.3 Legal Requirements

We may disclose information only if required by valid legal process (court order, subpoena) or to protect our rights and safety.

6. Data Security

We implement strong security measures:

• Encrypted transmission: All data sent over HTTPS/TLS
• Password security: Passwords hashed with bcrypt (never stored in plain text)
• Database security: Secure access controls and authentication
• API security: Unique API keys with rate limiting
• Access logs: All account access is logged for security monitoring

7. Your Rights

You can:

• Access your data: View all your contacts and campaigns in your dashboard
• Correct information: Update your profile and contact data anytime
• Download data: Import/export your contact lists via CSV
• Cancel account: Stop using NeuroMail anytime (contact support for account closure)

To exercise these rights or for data-related questions, email us at emailengine2026@gmail.com

8. Data Retention

We retain your data while your account is active. If you stop using NeuroMail:

• Your data remains accessible as long as your account exists
• Contact support to request account and data deletion
• Aggregated, anonymized analytics may be retained for product improvement

9. Cookies & Tracking

We use cookies and similar technologies for:

• Authentication: Keep you logged in securely
• Session management: Remember your preferences
• Security: Detect suspicious activity

You can disable cookies in your browser settings, but some features may not work properly.

Email Tracking

Emails sent through NeuroMail include:

• Open tracking: A small transparent pixel to detect when emails are opened
• Click tracking: Links are tracked to measure engagement
• Unsubscribe links: Required in every email for recipient privacy

10. Email Recipient Privacy

Recipients of your emails have rights:

• Unsubscribe: Every email includes an unsubscribe link
• Tracking notice: Recipients should know emails may be tracked
• Data requests: Recipients can contact you about their data

Important: You are responsible for complying with email laws (CAN-SPAM, GDPR, etc.) in your jurisdiction.

11. Content Filtering

To protect our platform and users, we automatically filter emails for:

• Spam content: Trigger words and patterns that could harm deliverability
• Adult content: Emails with explicit or inappropriate content will be blocked (coming soon)
• Malicious content: Phishing attempts, malware links, or scams

If your email is blocked, you'll receive a notification explaining why.

12. User Responsibility

You are responsible for:

• Obtaining proper consent before adding contacts to your lists
• Complying with email marketing laws in your country
• The content of emails you send through NeuroMail
• Keeping your account credentials secure
• Not using the platform for illegal purposes

13. Children's Privacy

NeuroMail is a business tool not intended for children. We do not knowingly collect information from anyone under 18. If you believe a minor has created an account, contact us immediately.

14. International Users

NeuroMail operates globally. By using our service, you consent to data processing in our servers' location. We aim to comply with major privacy regulations including GDPR and CAN-SPAM.

15. Two-Factor Authentication

We're working on adding two-factor authentication (2FA) to strengthen account security. This feature will be available soon.

16. Changes to This Policy

We may update this Privacy Policy. Changes will be posted here with a new "Last Updated" date. Continued use of NeuroMail after changes means you accept the updated policy.

17. Contact Us

Questions about this Privacy Policy?

• Privacy inquiries: emailengine2026@gmail.com